FABTRACK User Guide: how to connect, book, track and grow

First, make the keys in WordPress. Go to WooCommerce → Settings → Advanced → REST API → Add key. Pick your admin user, set Permissions to Read/Write, then press Generate API key. Copy both keys. The secret is shown only once.

1. 1Step 1: In FABTRACK, open Connect a store and pick the WooCommerce tab.
2. 2Step 2: Type a store name and the full address (https://…), then paste the consumer key and secret.
3. 3Step 3: Press Test connection. Wait for the green success message.
4. 4Step 4: Press Save & continue. Your orders start loading.

Test fails? Check that the address has https and that there are no extra spaces in the keys.

Why Read/Write? FABTRACK writes the tracking number and status back to each order in your store.

The FABTRACK plugin adds order statuses, a customer tracking page, cart recovery, a wishlist, Smart Search and a live view of visitors to your shop. Your settings stay in FABTRACK, not in WordPress.

1. 1Step 1: In FABTRACK go to Settings → WordPress plugin and download fabtrack.zip.
2. 2Step 2: In WordPress go to Plugins → Add New → Upload Plugin, then activate it.
3. 3Step 3: Back in FABTRACK, open Connect code & setup steps and copy the code.
4. 4Step 4: In WordPress open the FABTRACK menu, paste the code and save.
5. 5Step 5: The plugin card in FABTRACK turns green and says Connected.

Keep the connect code private. When a new plugin version is out, download it again from the same card.

There are no keys to copy.

1. 1Step 1: Open Connect a store and pick the Shopify tab.
2. 2Step 2: Type your store name, like mystore or mystore.myshopify.com.
3. 3Step 3: Press Connect via Shopify →, log in, and press Install.
4. 4Step 4: You come back to FABTRACK. Orders sync by themselves.

Good to know: Shopify stores book parcels with Leopards. Shopify only shares the last 60 days of orders.

If Shopify ever asks for access again, go to Settings → Store connection → Reconnect Shopify.

1. 1Step 1: Press Settings at the bottom of the left menu.
2. 2Step 2: Filter the cards: Store, Couriers, Customers, AI, Account.
3. 3Step 3: Or type in Search settings.
4. 4Step 4: Press Settings on a card to open it. ← All settings brings you back.

Do these first: a courier (PostEx or Leopards), Tracking & sync, and your Store logo.

Shopify stores see fewer cards (no WordPress plugin, no PostEx and no order emails). Only the store owner can open Settings.

Go to Settings → PostEx card → Settings.

1. 1Step 1: Paste your API token from the PostEx merchant portal.
2. 2Step 2: Press Test courier token.
3. 3Step 3: Press Load and pick your pickup address.
4. 4Step 4: Press Save settings. The card shows Connected.

No pickup address? Add one in your PostEx merchant portal first, then press Load again. Booking with PostEx needs a pickup address. The token stays on the FABTRACK server for your store only.

Go to Settings → Leopards card → Settings.

1. 1Step 1: Paste the API Key from the Leopards merchant portal → API Management.
2. 2Step 2: Paste the API Password.
3. 3Step 3: Press Test credentials.
4. 4Step 4: Press Save settings.

Shipper ID is optional. Fill it only if Leopards gave you a separate one.

Leopards is the courier for Shopify stores. WooCommerce stores can use Leopards and PostEx side by side and choose per order.

Go to Settings → Tracking & sync.

1. 1Step 1: Add your shop's tracking page link for customers.
2. 2Step 2: Add your WhatsApp number.
3. 3Step 3: Choose how often courier statuses update (every 1 hour is good).
4. 4Step 4: Press Save settings.

Also open Settings → WhatsApp messages to write your ready-made texts. {name}, {order} and {cn} fill in on their own. Upload your logo in Settings → Store logo: it prints on invoices and airway bills.

• 1Store switcher: change store if you have more than one.
• 2Left menu: Orders, Products, Courier Logs, Finance and more. The orange numbers show how many orders or products need a look.
• 3Quick search: press Ctrl + K (Mac: ⌘ + K). Type a page name or an order number.
• 4Bell: new orders, deliveries, returns and plan alerts.
• 5Dark mode: the moon button next to the bell.

• 1Key numbers: today's orders, booked, delivered, returned and COD still to come.
• 2Sync now pulls the newest orders and courier updates. The "Last synced" time shows when data was last refreshed.
• 3Live view: who is on your shop right now, sales today and top products. On WooCommerce this needs the WordPress plugin.
• 4Scroll down for the last 30 days: success rate, best products and cities.

1. 1Step 1: Search by order number, name or phone.
2. 2Step 2: Pick a time: Today, Last 7 days or This month.
3. 3Step 3: Filter by status or courier.
4. 4Step 4: Click the order number to open it.

The Risk column shows the danger of a fake order. Add Order (Pro) lets you add a phone or WhatsApp order. The CN Number column shows the courier tracking number after booking, and Courier Status shows where the parcel is.

1. 1Step 1: Check Fraud risk. High risk? Call before you send.
2. 2Step 2: Pick Confirm order under WhatsApp and press Send on WhatsApp.
3. 3Step 3: Mark the answer: Confirmed, No Answer, Callback, Wrong Number or Cancelled.
4. 4Step 4: Confirmed? Book it from Shipment details (next task).

The call status is saved with who marked it and when, so the whole team sees it. Invoice at the top prints a bill with your logo.

1. 1Step 1: On the order page press Book at PostEx or Book at Leopards.
2. 2Step 2: Check name, phone, address, city and COD amount.
3. 3Step 3: Pick the shipment type (for example Overnight).
4. 4Step 4: See the courier charge and what you will receive.
5. 5Step 5: Press Confirm Booking. You get the CN (tracking) number.

After booking: the CN goes back to your store order, Print Airway Bill appears, you can Copy Tracking Link for the customer, and Cancel Booking is there if you made a mistake.

The Free plan includes 30 bookings a month. Pro has no limit. Shopify stores book with Leopards only. In Karachi, WooCommerce stores can also use Assign Own Rider or FABTRACK Riders instead of a courier.

On the Orders page:

1. 1Step 1: Tick the booked orders going out today.
2. 2Step 2: In the bar on top press Print Airway Bills or Generate Loadsheet.
3. 3Step 3: Press Generate & Download and give the sheet to the rider.

One courier per sheet: tick only PostEx orders or only Leopards orders. PostEx asks which pickup address to use. The load sheet lists every tracking number the courier picks up, so you can show what was handed over.

Left menu → Courier Logs.

1. 1Step 1: Press Sync now for the latest status from the courier.
2. 2Step 2: Filter by courier status or by settlement (paid or not).
3. 3Step 3: Read each parcel: status, COD, courier fee, tax and settlement.
4. 4Step 4: Press Export CSV to open it in Excel.

Delivered and returned parcels update your store order on their own. Courier Logs refresh on the schedule you chose in Tracking & sync. Import existing orders brings in parcels you booked before FABTRACK.

Use this when a customer pays online outside checkout, for example through a payment link you sent on WhatsApp.

1. 1Step 1: Open the order.
2. 2Step 2: Press Mark paid, then Mark as paid.

Use it only after the money has reached you. The order becomes paid, and no courier or rider needs to collect cash. For the WhatsApp Pay online message, paste the payment link (for example from XPay → Payment Links) when you send it.

Products → Cost prices tab.

1. 1Step 1: The bar shows how many products have a cost.
2. 2Step 2: Type what one piece costs you. Press Enter for the next one.
3. 3Step 3: For products with sizes or colours open Option costs.
4. 4Step 4: Press Save at the end.

Do this once. Without costs, the profit report shows too much profit. Use the Needs cost filter to see only the products still missing a cost.

Left menu → Finance.

1. 1Step 1: Pick the period: This month, Last month or All time.
2. 2Step 2: Waiting for shows parcels that are delivered but not paid to you yet.
3. 3Step 3: Open a tab per courier or rider for details. Each card shows waiting, on the way and paid.
4. 4Step 4: Needs a look at the bottom warns about late or missing payments.

"Paid to you" is after courier charges and rider fees. The tax a courier keeps from COD is shown in each courier tab.

Left menu → Profit Reports.

1. 1Step 1: Set your usual delivery charge (used until the real courier fee syncs).
2. 2Step 2: Under Add / see entries, type what you paid for ads each day.
3. 3Step 3: Pick the dates.
4. 4Step 4: Read Net profit: sales minus cost, delivery and ads.

Yellow warnings tell you what is missing. Press Add cost prices to fix it. Scroll down for profit by day and by product. Profit counts delivered orders only.

Left menu → Products.

1. 1Step 1: Search by name or SKU.
2. 2Step 2: One tap: In stock or Out of stock. For sizes and colours use Manage options.
3. 3Step 3: Pencil = edit. Copy icon = duplicate (Pro).
4. 4Step 4: Bulk edit (Pro): change many prices or stock at once, then Save all.

Changes save straight to your WooCommerce shop. Stock alerts at the top show products running low or out of stock. On Shopify, Products shows your list, stock and prices to view; change them in Shopify admin, or with AI drafts.

Left menu → Customers.

1. 1Step 1: First time: press Import from orders.
2. 2Step 2: Groups: Repeat, VIP, Dormant (not ordering) and Risky.
3. 3Step 3: Search by name, phone or city.
4. 4Step 4: Orders shows everything one customer bought.

Tip: message Dormant customers with an offer to bring them back. Customers are matched by phone number.

Left menu → Analytics.

1. 1Step 1: Pick the period.
2. 2Step 2: Check Delivered rate (higher is better) and Returned (RTO) (lower is better).
3. 3Step 3: Compare couriers and riders side by side.
4. 4Step 4: Press Export CSV for your records.

Scroll down for the order trend, return reasons and best cities. If one courier returns many more parcels in a city, try the other courier there. COD settled shows what is already paid.

1. 1Step 1: Left menu → Email Setup.
2. 2Step 2: Make a free account at resend.com, verify your domain, and paste the API key.
3. 3Step 3: Add a sender name and an email on that domain, then press Save.
4. 4Step 4: Press Send test to your own email.
5. 5Step 5: Left menu → Emails: switch on the emails you want.

There are nine emails: confirmed, booked, dispatched, delivered, cancelled, refunded, payment failed, payment reminder and order note. Press the arrow next to an email to change its words. Pick English or Roman Urdu for the look and language. If WordPress also sends these emails, keep each one on in one place only.

Marketing → Abandoned carts.

1. 1Step 1: Check that it says Recovery emails are on.
2. 2Step 2: On the Recovery emails tab write up to 3 reminders, with a coupon if you like.
3. 3Step 3: See the money recovered and the carts still waiting.
4. 4Step 4: See how each reminder is doing.

A cart counts when a shopper typed an email or phone at checkout but did not finish. The first reminder waits at least 30 minutes. Cart recovery needs the WordPress plugin and the email setup. Also in Marketing: Campaigns, Automations (win-back, review, reorder) and Wishlists.

Marketing → Ad tracking.

1. 1Step 1: On the Setup tab paste your Meta Pixel, Google tag and Pinterest tag IDs, then save.
2. 2Step 2: Results shows visitors, orders and money for the period.
3. 3Step 3: Best source shows where most sales come from.
4. 4Step 4: The Events sent tab shows each purchase sent to Meta, Google and Pinterest.

The plugin puts the tags on your shop. FABTRACK also sends purchases from the server, so ad platforms see sales that browsers block.

Left menu → Growth → SEO.

1. 1Step 1: Press Connect Google and sign in. FABTRACK only reads your Google Search Console data.
2. 2Step 2: Pick the period.
3. 3Step 3: Read the Overview: clicks, impressions, click rate and average position.
4. 4Step 4: Use Searches, Pages and Opportunities to see what people type, which pages show up, and where a small change can bring more clicks.

You can disconnect Google at any time.

Top bar or left menu → ASK Agent.

1. 1Step 1: Press New chat.
2. 2Step 2: Tap a quick answer: Today at a glance, COD pending, Returns or Best sellers.
3. 3Step 3: Or type your own question in Roman Urdu, Urdu or English (when free text is switched on).

Safe: ASK only reads. It never changes your store and never sees customer phones or addresses. Chats are kept for 30 days.

Examples: "Aaj kitne orders aaye?", "Which city has the most returns?", "Meri sales kam kyun ho rahi hain?".

Settings → AI connections.

1. 1Step 1: Give it a name, like "Claude on my laptop".
2. 2Step 2: Choose the access: Read only, or Read and save drafts so your AI can prepare products.
3. 3Step 3: Press Make connection. Copy the key now: it shows only once.
4. 4Step 4: Add it in Claude, ChatGPT or Cursor as a connector, using the steps shown on the screen.
5. 5Step 5: Revoke stops a key at once.

Each key works for one store only and never gives the AI customer phones, addresses, emails or store passwords. You can have up to 5 active keys per store.

Left menu → AI drafts.

1. 1Step 1: Waiting shows what your AI prepared. Filter by new products, edits and links.
2. 2Step 2: Open one and fix the text or photos.
3. 3Step 3: Press Approve (or save it as a hidden draft).
4. 4Step 4: Changes & undo puts any change back.

Nothing goes live in your shop until you approve it. You can try it by asking your AI: "Make a new product draft for this bottle with these photos." The draft appears in Waiting. On Shopify, a deleted product is archived, not erased.

• Manager

  Can use: Everything except settings, team and billing

• Staff

  Can use: Orders, product stock and customers

• Accountant

  Can use: Reads orders, analytics and finance

1. 1Step 1: Left menu → Team.
2. 2Step 2: Type their email and pick a role.
3. 3Step 3: Press Send Invite. They open the email and set a password.

The Free plan includes 1 team member. Pro allows more. Remove someone and their access stops at once. Team members use the store owner's plan, and they can also use the FABTRACK Android app with their own login.

Left menu → Billing.

1. 1Step 1: See your plan and when it ends.
2. 2Step 2: Copy an account and pay by Easypaisa, SadaPay or bank transfer.
3. 3Step 3: Choose monthly or yearly and upload the payment screenshot with the transaction ID.
4. 4Step 4: Pro starts when FABTRACK approves it. You get a notification.

Pro costs PKR 1,999 a month or PKR 20,000 a year. New accounts get 14 days of Pro free. Payment History lists every payment you sent and whether it was approved. One plan covers all your stores and your team.