Terms of Service

These terms are an agreement between you and FABXERS, Pakistan ("FABTRACK", "we", "us"). By creating an account, connecting a store, installing the plugin or using any FABTRACK app or website, you agree to these terms and to our Privacy Policy. If you use FABTRACK for a business, you confirm that you may accept these terms for that business. If you do not agree, please do not use FABTRACK.

FABTRACK is a set of tools for online stores in Pakistan:

• the web app (app.fabtrack.pk) and the FABTRACK store app for Android: orders, courier booking and tracking, cash on delivery (COD) records, finance and profit reports, emails and marketing;
• the FABTRACK WordPress plugin for WooCommerce stores;
• FABTRACK Riders, an Android app for delivery riders who take jobs from stores;
• optional features such as AI assistant connections and Google Search Console reports.

Some features are free and some belong to the Pro plan. Features can change, improve or be retired over time. We try to give notice when a change would seriously affect how you work.

• You must be an adult (18 or older) and give accurate information when you sign up.
• Keep your password, PIN, connect codes, API keys and AI connection keys private. You are responsible for what happens under your account, including what your team members do.
• Store owners decide who joins their team and with which role (manager, staff, accountant). Remove people who should no longer have access.
• Tell us quickly at the contacts below if you think your account or a key has been misused. A key that leaks can be replaced in FABTRACK.

• The Free and Pro plans, what each includes, the prices and any free trial are shown on our pricing section and in the web app. Prices and plan contents can change; a change does not affect a period you have already paid for.
• Pro fees are charged in advance for the period you choose. If a payment fails or a Pro period ends, the account moves to the Free plan and Pro-only features stop until you renew. Your data is not deleted because of that.
• If you believe you were charged by mistake, contact us and we will look into it.
• You are responsible for any taxes that apply to your own business and your own sales.

• Order and customer data that comes from your store belongs to you. FABTRACK processes it for you to run the features you turn on, as described in the Privacy Policy. You are responsible for having the right to use your customers' data and for telling your customers how you use it.
• Emails, WhatsApp messages and other messages you send through FABTRACK are yours. Send them only to people who may receive them, respect unsubscribe requests (FABTRACK adds an unsubscribe link to marketing emails) and follow the laws that apply to you. Do not send spam.
• You are responsible for your products, prices, descriptions, delivery promises, refunds and your relationship with your customers. FABTRACK is not a party to your sales.
• Check amounts, addresses and courier bookings before you rely on them. FABTRACK helps you keep records; it cannot guarantee that every figure from a third party is complete or correct.

• FABTRACK is software. We are not a courier company and we do not deliver parcels, hold cash or employ riders.
• Booking a courier (for example PostEx or Leopards) is an agreement between you and that courier, under its own terms. Parcel statuses, delays, losses, returns and COD payments are the courier's responsibility. FABTRACK shows what the courier reports.
• FABTRACK Riders: riders are independent people who choose to take jobs; they are not employees of FABXERS. FABTRACK may review and approve riders and may remove a rider who breaks these terms or misuses customer data. The fee, the work and any cash handling are between the store and the rider. A rider may use a customer's details only to deliver that order, and must not copy, keep or share them.
• You are responsible for choosing couriers and riders you trust and for checking their work.

With a Pro plan you can use the ASK Agent (also called ASK FABTRACK) inside FABTRACK. It works as an agent: it chooses which of your reports to read, checks them one after another and explains what it found. It only reads; it cannot change your store. Like any AI it can make mistakes, so check important numbers on their page before you act. The number of free-text questions per day is limited. Your chats are private to you and kept for 30 days (see the Privacy Policy).

You can also connect an AI assistant of your choice (such as Claude) to your store using a key made in FABTRACK. Please note:

• The key gives that assistant access to your store's numbers, as far as your own role allows. Treat it like a password and revoke it when you no longer need it. Anyone who has the key can use it until you revoke it.
• If you choose "Read and save drafts", the assistant can only save drafts in FABTRACK. It cannot change your shop. Nothing is changed until you (an owner or manager) approve a draft, and FABTRACK keeps what was there before so you can undo it.
• AI output can be wrong, incomplete or unsuitable. Read every draft before you approve it. You are responsible for what you approve and publish.
• The AI assistant is a service of its own provider. Your use of it is under that provider's terms and privacy policy, not ours.
• We limit how many drafts and stock changes can be made per day, to protect your shop.

FABTRACK works with services you choose to connect, such as WooCommerce, Shopify, PostEx, Leopards, Resend, WhatsApp and Google (for example Google Search Console). Your use of each one is under its own terms. You allow FABTRACK to use your connection only to give you the features you turned on.

If you connect Google Search Console, FABTRACK can only read your search numbers. You can disconnect at any time in FABTRACK or in your Google account's third-party access settings.

We are not responsible for another service being unavailable, changing or ending.

Please do not:

• use FABTRACK for anything unlawful, deceptive or harmful, or to sell goods that are illegal;
• send spam or messages to people who have not agreed to receive them;
• try to get into accounts, data or systems that are not yours, or to bypass limits or security;
• overload, scrape or attack the service, or reverse engineer it except where the law allows;
• copy, sell or share customer data you see in FABTRACK for any purpose other than running your own orders and deliveries;
• share your account in a way that avoids the plan you pay for.

FABTRACK, its software, design, name and logo belong to FABXERS. We give you a personal, non-exclusive right to use FABTRACK while your account is active, under these terms. The FABTRACK WordPress plugin is licensed under the GPL, as stated in the plugin itself.

You keep your rights to your own data, products, texts and images. You allow us to process them only to provide FABTRACK to you. If you send us ideas or feedback, we may use them to improve FABTRACK without owing you anything.

We work to keep FABTRACK running, but we do not promise it will always be available or free of errors. There can be maintenance, problems at our hosting or other providers, or issues with your own store, courier or internet. Keep your own records of anything important, such as orders and money owed.

Support is by WhatsApp +92 345 0676754 and email [email protected]. We answer as soon as we can.

• You can stop using FABTRACK at any time. To close a store account, email us from the owner's address; the data is deleted as described in the Privacy Policy. Riders can delete their account in the app.
• We may limit, pause or close an account that breaks these terms, puts others or the service at risk, or does not pay for a plan it uses. Where we reasonably can, we will tell you why first.
• When an account ends, your right to use FABTRACK ends. Sections that by their nature should continue (for example 13, 14 and 15) continue.

FABTRACK is provided "as is" and "as available". To the extent the law allows, we do not give any promise that it will meet every need, be uninterrupted or error-free, or that figures taken from couriers, stores, Google or AI assistants are accurate.

To the extent the law allows, FABXERS is not liable for indirect or consequential loss, such as lost sales, lost profit, lost data, parcels or cash lost by a courier or rider, or a decision you make from a report or an AI draft. Our total liability for any claim about FABTRACK is limited to the amount you paid us for FABTRACK in the 3 months before the event that caused the claim, or, if you use only the Free plan, to a small amount we will agree with you in good faith. Nothing in these terms limits a liability that cannot be limited by law.

These terms are governed by the laws of Pakistan. If there is a disagreement, please contact us first so we can try to settle it together. If we cannot, the courts of Pakistan can decide it.

We may update these terms. We will change the date at the top and, for important changes, tell you in the app or by email. If you keep using FABTRACK after a change takes effect, you accept the updated terms. If you do not agree, you can close your account.

FABXERS, Pakistan · [email protected] · WhatsApp +92 345 0676754